Frequently Asked Questions

Why is image so important to a small business?
Customers frequently make buying decisions based on a company's image. Studies have shown that a quality, professional business card with a website address and domain name e-mail makes a business look larger, more professional, and more reliable. It can definitely bring in more business.

Why can you design websites, logos and identity packages so inexpensively?
We focus on a specialized line of products and do them extremely well. Our whole business philosophy is based on volume and low margins. It also helps that our designers are competent, artistic and have the ability to listen to a client's needs.

Do you truly design websites for businesses throughout the world?
Yes, we have designed websites as well as other products for businesses in the United States, France, Germany, United Kingdom and Romania to mention a few.

How long does it take to design your products once I give you the authorization to proceed?
Assuming your response time for information requests and design reviews are done timely, we can complete custom logos and identity packages in two weeks and websites in three weeks.

Can you design websites that are more complicated, with high flash content, portals and audio and video streaming?
Yes, we have done a significant number of these types of websites in the past. However, since our mission statement is to provide high quality business products at very affordable prices, we have decided that the best way we can accomplish this objective is to focus on a specialized line of websites that the majority of small businesses want and could afford. In order to provide the highest quality level and customer satisfaction, we have made a conscious decision to concentrate on the products listed in our website.

What happens if I decide to leave after 6 months is there any penalty?
No, you can leave at any point in time, without any penalty, as long as your account is current.

Are your products truly custom or do you use templates like so many of your competitors?
We are truly a custom design house. Let me explain our process. We first ask that you fill out a short questionnaire on your business, who your competitors are, what you like and dislike, etc. Our client service personnel will help you through this questionnaire if needed. We then provide you with some design concepts for you to review and make changes. We continue this process until you are 100% satisfied.

Do you charge yearly fees to host websites like other companies?
No, all our website prices include web hosting.

Can you explain your money back guarantee?
We are confident of our design capabilities and the customer processes we have in place. As a result, we will continue to provide design concepts until you are satisfied. In the unlikely event you are not happy with any of our designs, we will gladly refund 100% of your money.